How can we help you?
Shipping & Returns
When can I expect my order to arrive?
All of our TP is shipped from our warehouse in Van Nuys, CA. Your order should arrive within 2-7 business days.
Where do you deliver?
We are currently only shipping within the continental US. We are working hard to offer shipping to our friends in Alaska and Hawaii!
Refunds and returns
We really hope everyone loves our products as much as we do! In the case that you do not, you are welcome to use our free return policy and get your money back on all orders purchased through our website within 30 days of receiving your product.
No questions asked!
Missing and damaged orders
We try our best to deliver the best products! Any damaged products will be replaced immediately. Please send us an email with any photos you can provide of the damage so we can remedy the situation. Send us an email at hello@pandarolls.org and include your order number.
Subscriptions
How do I update my credit card information?
Once you’re signed in to your account, click "Address and Payment Details" near the bottom of your screen (mobile) or on the right column (desktop).
Under your "Manage Payment Methods", press "update card" and you're good to go!
How do I sign in?
If you already have an account, simply click Login under the login tab in our main menu.
From there, you’ll enter your email address and password (or use our passwordless option) to gain access to your account, where you can manage your subscription.
If you don't have an active subscription, you'll likely receive an error code.
What if I forgot my login information?
No worries! First, make sure you're entering the email address you used when signing up for your Panda Rolls subscription. (Hint: it's the email address where you've received all correspondence from us.)
Next, click Login on our home page and click the text that reads “Forgot Your Password?”
Enter your email in the field and well send a password reset to your email. Once you reset your password you should be able to login and manage your subscription at your convenience.
If you're still having issues logging in, please feel free to email us – hello@pandarolls.org
How can I change my subscription frequency or quantity?
Once you sign in to your account, under the tab titled, "Manage Subscriptions," you'll see options for changing both the frequency of your plan (1, 1.5, 2, 3, or 4 Months) as well as the pack size (24 rolls or 48 rolls).
Don't forget to press "confirm adjustment" to save your changes.
Please note that changing the frequency or pack size of your plan will change the amount and how often your card is charged.
How can I change the date of my next shipment?
Once you’re signed in to your account, you'll see an overview of your subscription.
There are a few ways to adjust your order date:
- Ship now
- Push back a week
- Push back a month
- Select a specific date
Please note, once you click Ship Now, your order date will be set for the next day (if you select this option on 10/2, your next order date will be adjusted to 10/3).
After you make a change, then we’ll automatically update subsequent shipments based on the frequency of your subscription (every 1, 1.5, 2, or 4 months).
Our Products
Why bamboo?
Bamboo is a superhero plant—it grows up to 3 feet a day, absorbs tons of carbon, and regenerates on its own after harvest. In just three years, it’s ready to use, no replanting needed.
Traditional toilet paper often comes at the cost of old-growth forests—key to protecting wildlife and storing carbon. With Panda Rolls, you’re choosing a sustainable alternative that keeps forests standing and our planet thriving.
Where is it made?
After much thoughtful consideration, we’re proud to share that the majority of Panda Rolls’ manufacturing operations take place in China. We know there can be misconceptions about overseas production, so we want to shed some light on why this decision aligns with our values and priorities:
- Eco-Friendly Packaging: In China, we can produce our bamboo toilet paper with paper wrappers and recycled cardboard boxes, avoiding plastic entirely. This flexibility wasn’t available with local suppliers, especially with our unique animal-inspired wrapper designs.
- Sustainable Sourcing: China provides access to an abundance of local, sustainable raw materials, including bamboo and post-consumer waste paper. These materials aren’t as readily available in many of our other markets, and by sourcing locally in China, we also minimize the environmental impact of importing resources from overseas.
- Affordable for You: Manufacturing in China allows us to keep our operational costs lower, enabling us to offer Panda Rolls at a more accessible price while maintaining our commitment to quality and sustainability.
We work closely with our partners to ensure the highest standards of ethical and sustainable production, because at Panda Rolls, protecting the planet is at the heart of everything we do."
Are Panda Rolls septic-safe?
At Panda Rolls, we take your plumbing seriously! Our bamboo toilet paper is designed with both your comfort and your plumbing system in mind. We also recommend you look into your manufacturer's specifications.
Are they bleach-free?
Yes, our toilet paper is bleach free! We use Elemental Chlorine Free (ECF) for the whitening process ensuring that our rolls are both safe for you and kind to the planet.
Facts and details
- Double length rolls
- 350 sheets per 3 ply roll
- 3.94" x 3.94" sizes sheets
- Free from BPA, PFAs, Inks and Dyes
- Biodegradable
- Septic Friendly*
Our Company
Which wildlife does Panda Rolls save?
We're on a mission to to foster curiosity for wildlife and excitement for their conservation.
We have official partnerships with a wide variety of wildlife conservation nonprofits, including the World Wildlife Fund, Save the Elephants, and Friends of the Koala, to name a few. We are always looking to expand our partnerships as our company grows!
How much does Panda Rolls donate?
Our rolls don't just look good, they DO good. We're on a mission to to foster curiosity for wildlife and excitement for their conservation. That's why we donate 10% of profits to wildlife nonprofits that protect endangered wildlife.
Are you FSC® certified?
All of our products are made from 100% FSC-certified sources, ensuring responsible forestry and a healthier planet. It’s our way of protecting forests while giving you a sustainable, high-quality product you can feel good about
FSC-C152090
The Forest Stewardship Council® (FSC) is a globally recognized organization that promotes responsible forest management. FSC certification ensures that products, like our toilet paper, come from responsibly managed sources. This means the entire supply chain adheres to FSC standards. Choosing FSC-certified products supports environmentally-friendly practices.